Capital Automotive Equipment Limited Warranty
Thank you for choosing Capital Automotive Equipment Limited (CAEL). We are committed to ensuring your satisfaction with our products. Please review our warranty details carefully before placing your order.
Warranty Procedure:
1. Claim Process: To initiate a warranty claim, please email
service@capitalautoequipment.com with images showing the problem(s) and the overall condition of the product. Both photo and video verification are required for all claims. Claims without visual evidence cannot be processed.
2. Approval Requirement: All warranty claims must receive prior approval from the manufacturer to be considered valid.
3. Labour Exclusion: The CAEL warranty does not cover labour costs. CAEL does not provide technicians for repairs nor cover repair expenses. 4. Freight and Missing Parts: Any damages or missing parts must be reported via email within 24 hours of delivery. Include a written description, images of the damage, the original invoice, and the serial number plate. Minor aesthetic defects such as dents, scratches, surface discolouration, or mild surface rust occurring during transit do not affect equipment functionality and are not covered under warranty.
5. Freight Costs: The warranty does not cover the cost of freight (e.g., air express shipping, standard ground shipping). Replacement components may be shipped by sea from the factory, which can take between 45 to 60 days.
6. Non-Transferability: The warranty is non-transferable and applies only to the original purchaser. 7. Installation and Maintenance: The warranty is void if the product is not installed, used, and maintained according to the manufacturer’s instructions.
Warranty Coverage:
● 1-Year Warranty on automotive equipment parts (excluding consumable parts such as cables, hoses, locks, pulleys, sheaves, bushings, pads, and slide blocks made from soft materials like rubber, nylon, and neoprene).
● 3-Month Warranty on skid steer attachments.
● 1-Year Warranty on parts for excavators, wheel loaders, skid steers, tractors, and forklifts(excluding consumable parts such as tracks).
● 6-Month Warranty on pallet jack parts(excluding consumable parts such as wheels and battery).
What Is Not Covered:
a. Damage resulting from negligence.
b. Damage due to unauthorized modifications to the product.
c. Damage caused by failure to follow the user manual.
d. Natural wear on parts intended to wear out (e.g., blades, teeth, cables, wheels, shanks, cutting edges, PTO shafts, hoses).
e. Damage caused by using the product in unsuitable environments.
f. Excavator and skid steer tracks, and wheel loader tires are not covered under warranty.
g. Depreciation or damage resulting from accidents.
h. Damage caused by natural calamities beyond human control (e.g., fire, flood). i. Repairs to units reported as stolen, damaged, or considered a total loss. j. Equipment not sold by Capital Automotive Equipment Limited.
If you have any questions or need further assistance with our warranty process, please contact us at service@capitalautoequipment.com.
Thank you for your understanding and cooperation.
TERMS AND CONDITIONS OF SALE
Pricing: Prices are subject to change without prior notice and are not guaranteed until an order is formally accepted by Capital Automotive Equipment Ltd (“Seller”). Prices do not include any applicable sales taxes, GST, HST, PST, or other taxes imposed by federal, provincial, or local authorities. Such taxes and charges are the responsibility of the Buyer unless the Buyer provides a valid exemption certificate.
Order Acceptance: Seller reserves the right to reject any order and is not obligated to fulfill any order until it has been formally accepted. These Terms and Conditions of Sale govern the relationship between the parties and take precedence over any conflicting terms proposed by the Buyer. Any modifications to these terms must be agreed upon in writing by Seller.
Order Changes: Requests by the Buyer to modify an order may affect the delivery schedule and may result in price adjustments. Such changes are only binding if agreed upon in writing by both parties. Seller reserves the right to update these Terms and Conditions without prior notice; however, the terms in effect at the time of order acceptance will apply.
Shipments: Products are delivered from Seller’s facility. The risk of loss or damage transfers to the Buyer once the shipment is handed over to the carrier. Delivery dates are estimates and not guaranteed due to factors beyond Seller’s control, such as material shortages and manufacturing conditions. Seller is not responsible for any delays or damages arising from shipping issues.
Claims: Claims for shipment errors must be made within 24 hours of receiving the products. Returns: Products cannot be returned or refunded once they have left our warehouse.
Order Cancellations: Cancellations require Seller’s prior written consent and may incur cancellation charges. Orders for custom or non-stock items, items currently in production, or items ready for shipment cannot be canceled. Specialty products can only be canceled with written approval from Seller and may incur charges.
Specifications and Materials: Specifications, weights, dimensions, and descriptions are approximate and subject to change without notice. Seller may substitute equivalent materials if shortages occur.
Warranty: Please refer to the warranty policy provided separately.
Liability Limitation: Seller is not liable for incidental, consequential, special, or indirect damages, including lost profits or business interruptions, related to this agreement or product use.
Default: If the Buyer fails to meet payment terms or if Seller deems the Buyer’s financial condition inadequate, Seller may refuse to process orders, cancel existing orders, delay shipments, or require advance payment.
Non-Assignment: Buyer may not assign orders or any rights or obligations without Seller’s prior written consent.
Waivers and Modifications: No waiver or modification of these terms will be valid unless made in writing and signed by an authorized representative of Seller.
Excusable Delay: Seller is not liable for delays due to events beyond its control, including but not limited to natural disasters, war, legal compliance, or labor disputes. Delivery dates will be extended by the duration of such delays.
Information Disclosure: Any information or ideas provided by Buyer to Seller are not considered confidential unless specifically agreed upon in writing by Seller.
